Conflict. Just that one word instills anxiety and apprehension in the hearts of many. As a rule, people don’t usually like conflict, but it’s an inevitable part of work and life. Oftentimes, people avoid it and hope that it will just go away, but it never does. Instead, the conflict and feelings around it, can erode relationships and pull focus, further complicating professional dynamics. In the workplace, individuals in management or leadership roles are often expected to handle conflicts that arise. They are supposed to resolve the situation so everyone can move forward with the task at hand. What happens if your team leader doesn’t have conflict resolution skills?  In fact, even employees who are not in managerial or leadership roles need to learn conflict resolution skills. If employees throughout your ranks possess these skills, productivity increases, morale increases, time spent with complaints or incidents, drastically decreases.

The diagram on this page shows the 5 realms and 15 sub scales of emotional intelligence. If you look closely, you can see that every single one of these skills and sub skills, is necessary during conflict resolution and negotiation. An individual in a leadership role should have these skills in balance in order to facilitate a positive outcome. What happens if your team leader is deficient in empathy or reality testing? Flexibility or emotional self awareness? Stress tolerance or problem solving? Any one of these skills out of balance, compromises conflict resolution skills. Your team leader or manager should be like a well oiled machine when it comes to navigating conflict, and emotional intelligence is the oil for that machine.

Using the EQi 2.0 and the EQ 360 for assessment, we can create a plan to improve communication skills within your teams and increase conflict resolution skills.  Call or email for a consultation. Whether it be for one team leader, or an entire team or department, services can be tailored to fit your needs.